Frequently Asked Questions
Everything you need to know about your New Era headwear and apparel.
How do I determine my correct cap size?
To find your perfect fit, use a soft measuring tape to measure the circumference of your head about a half-inch above your ears. Consult our size chart on each product page to match your measurement to our 59FIFTY fitted, 9FIFTY snapback, or 9FORTY adjustable styles.
What is your return policy for headwear?
We accept returns within 30 days of purchase, provided the items are in their original, unworn condition with all stickers and tags still attached. Please note that personalized or custom-made caps are final sale.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
How should I clean and maintain my New Era cap?
We recommend using a specialized cap cleaning kit or a damp cloth with mild soap for spot cleaning. Avoid machine washing or submerging the cap in water, as this can ruin the shape and the structure of the crown.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties and taxes may apply upon arrival.
Are the products on the site authentic New Era merchandise?
Absolutely. This is the official New Era Cap online store. All products sold here are 100% authentic and feature the iconic New Era flag logo and official league licensing stickers where applicable.